Return & Refund Policy

At homeducts, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.

• The item must include all accessories and documentation, where applicable.

• Proof of purchase or your order number must be provided.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they are faulty or damaged:

• Used or damaged items caused by improper use

• Personalized or custom-made products

• Gift cards (if applicable)

• Clearance or final sale items (if clearly marked)

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Return Shipping

If the return is due to a faulty, damaged, or incorrect item, we will cover the reasonable return shipping costs.

For all other returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

homeducts
87 Ladywell Rd
London SE87 7JA
United Kingdom

Email: contact@homeducts.shop